{"id":14,"date":"2024-07-05T18:03:53","date_gmt":"2024-07-05T18:03:53","guid":{"rendered":"https:\/\/demotasarim.online\/?page_id=14"},"modified":"2024-07-20T16:31:30","modified_gmt":"2024-07-20T16:31:30","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/carsa.ca\/fr\/refund_returns\/","title":{"rendered":"Politique de remboursement et de retour"},"content":{"rendered":"
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Retours et \u00e9changes\u00a0<\/span><\/h1>\n

Nous avons une politique de retour de 30 jours, ce qui signifie que vous avez 30 jours apr\u00e8s r\u00e9ception de votre article pour demander un retour. Les commandes www.carsa.ca peuvent \u00eatre retourn\u00e9es pour n'importe quelle raison dans les 30 jours suivant la date d'exp\u00e9dition pour un remboursement selon le mode de paiement d'origine.

Pour pouvoir b\u00e9n\u00e9ficier d'un retour, votre article doit \u00eatre dans le m\u00eame \u00e9tat que celui dans lequel vous l'avez re\u00e7u, non port\u00e9 ou non utilis\u00e9, avec les \u00e9tiquettes et dans son emballage d'origine. Vous aurez \u00e9galement besoin du re\u00e7u ou de la preuve d'achat.

Pour d\u00e9marrer un retour, vous pouvez nous contacter \u00e0\u00a0info@carsa.ca<\/span>. Si votre retour est accept\u00e9, nous vous enverrons une \u00e9tiquette de retour, ainsi que des instructions sur comment et o\u00f9 envoyer votre colis. Les articles qui nous sont renvoy\u00e9s sans avoir demand\u00e9 au pr\u00e9alable un retour ne seront pas accept\u00e9s. Veuillez ne pas renvoyer le colis \u00e0 l'adresse de livraison indiqu\u00e9e sur le colis. Nous ne pouvons pas le signer. Si vous le renvoyez \u00e0 cette adresse, le retour ne sera pas accept\u00e9. Veuillez nous contacter pour obtenir une autorisation de retour de mat\u00e9riel.

Vous pouvez toujours nous contacter pour toute question relative au retour \u00e0 info@carsa.ca<\/p>\n

J'ai re\u00e7u le mauvais article\u00a0<\/strong>
Si nous vous avons envoy\u00e9 la mauvaise commande ou le mauvais article, faites-le nous savoir et nous corrigerons le probl\u00e8me en un clin d'\u0153il. Envoyez-nous un courriel \u00e0 info@carsa.ca, nous vous aiderons \u00e0 obtenir les articles que vous avez command\u00e9s.

<\/p>\n

Dommages et probl\u00e8mes<\/strong>
Veuillez inspecter votre commande d\u00e8s r\u00e9ception et nous contacter imm\u00e9diatement si l'article est d\u00e9fectueux, endommag\u00e9 ou si vous recevez le mauvais article afin que nous puissions \u00e9valuer le probl\u00e8me et y rem\u00e9dier.<\/p>\n

*****Malheureusement, nous ne pouvons pas accepter les retours d'articles en solde ou de cartes-cadeaux.*****<\/p>\n

\u00a0<\/p>\n

\u00c9changes<\/strong>
Le moyen le plus rapide de vous assurer d\u2019obtenir ce que vous voulez est de retourner l\u2019article que vous avez et, une fois le retour accept\u00e9, de faire un achat s\u00e9par\u00e9 pour le nouvel article.<\/p>\n

\u00a0<\/p>\n

Remboursements<\/strong>
Les retours seront trait\u00e9s dans un d\u00e9lai de 2 \u00e0 3 semaines \u00e0 compter de la date d'envoi de votre retour. Un remboursement du prix d'achat de la marchandise sera cr\u00e9dit\u00e9 sur votre mode de paiement d'origine et sera affich\u00e9 1 \u00e0 3 jours ouvrables apr\u00e8s la date de traitement. Il peut s'\u00e9couler jusqu'\u00e0 deux cycles de facturation avant que le cr\u00e9dit n'apparaisse sur votre relev\u00e9 mensuel de carte de cr\u00e9dit.<\/span><\/p>\n

1. Vous devez fournir une photo ou une vid\u00e9o claire montrant le probl\u00e8me du produit. Les photos\/vid\u00e9os doivent id\u00e9alement \u00eatre claires et nettes, prises dans de bonnes conditions d'\u00e9clairage et \u00e0 une distance proche ou moyenne. Cela nous permet d'identifier et de v\u00e9rifier le(s) probl\u00e8me(s).<\/span><\/p>\n


2. Si le produit est retourn\u00e9 pour des raisons li\u00e9es au client (y compris l'insatisfaction, une mauvaise taille, un changement d'avis), le client est responsable des frais d'exp\u00e9dition. Et nous pouvons organiser un remboursement partiel, qui couvrira le prix de l'article, mais moins les frais d'exp\u00e9dition.<\/span><\/p>\n


3. Pour les retours non li\u00e9s au client dans un d\u00e9lai d'un mois, Carsa est responsable des frais d'exp\u00e9dition et le client doit le retourner en utilisant la m\u00e9thode d'exp\u00e9dition prescrite par Carsa. Dans toutes les situations de retour, le client doit fournir le num\u00e9ro de suivi.<\/span><\/p>\n


4. Les clients doivent nous contacter avant de retourner un article. Les articles retourn\u00e9s sans autorisation de retour de marchandise ne seront pas accept\u00e9s. Si le client a renvoy\u00e9 le colis sans autorisation pr\u00e9alable, l'envoie \u00e0 la mauvaise adresse, renvoie un article incorrect ou soumet un colis vide, Carsa se r\u00e9serve le droit de refuser toute indemnisation.<\/span><\/p>\n


5. Tous les retours seront v\u00e9rifi\u00e9s par notre \u00e9quipe technique \u00e0 l'arriv\u00e9e. Si le produit retourn\u00e9 ne peut pas \u00eatre r\u00e9par\u00e9, Carsa fournira une solution alternative.<\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Returns and Exchanges\u00a0 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. www.carsa.ca\u00a0orders can be returned for any reason within 30 days of the shipping date for a refund to the original form of payment. To be eligible for a return, your item must […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - Carsa Automotive Lighting System<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/carsa.ca\/fr\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Carsa Automotive Lighting System\" \/>\n<meta property=\"og:description\" content=\"Returns and Exchanges\u00a0 We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. www.carsa.ca\u00a0orders can be returned for any reason within 30 days of the shipping date for a refund to the original form of payment. 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